Good support starts
with a clear next step.

Use Business enquiry and select the service you need. Share your channels, approximate workload and coverage requirements. Our team will discuss scope and next steps with you.

Explore role descriptions in Careers and register your interest. A listed role is not a guarantee of an immediate vacancy. Submit only the details relevant to your application.

Choose Employee documents, select the letter request and include the name used during employment. Your employee ID and approximate dates help HR locate the record. Issuance is subject to record and clearance review.

The requesting organisation must state the purpose and scope and provide an employee authorisation letter as a PDF up to 2 MB. HR checks authority before releasing any information.

No account is needed to explore services, read resources or send an enquiry. When private tracking is available, an expiring email link verifies access to your requests. Never share that link.

Timing depends on the request and the records required. HR confirms the next step after review. There is no guaranteed turnaround shown here; include any relevant deadline in your message.

Only a relevant PDF up to 2 MB. Do not include passwords, government IDs, bank details or unrelated personal information. An authorisation letter is required for third-party employment verification.

Reply to the people team with your original reference. Email-only submissions do not have an online status history. Private portal requests can be accessed through Track a request when the portal is active.

Yes. Our resource library offers open guides and downloadable checklists. You can read first and contact our team whenever you are ready.